Privacy Policy

Last updated on: 18-Nov-2023
Effective date: 18-Nov-2023

This Privacy Policy describes the policies of Divegen on the collection, use and disclosure of the information that we collect when you use our website (https://www.divegen.com.au) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective on the date when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you review this page prior to each use of the Service.

Information we collect

By using the Service, we may collect the following personal information about you:

  • Name
  • Gender
  • Date of birth
  • Billing and postal addresses
  • Email address
  • Telephone and facsimile numbers
  • Social media profiles
  • Payment information
  • IP address
  • Other demographic information

How we collect your information

We collect/receive information about you in the following manner:

  • When you view or use the Service
  • When you fill out a registration form
  • When you make a purchase from us
  • When you leave a product or business review
  • When you contact us via any means
  • From publicly available sources

How we use your information

We will use the information that we collect about you for the following purposes:

  • Creating and maintaining a user account and profile
  • Enforcing terms and conditions
  • Managing orders
  • Processing payments
  • Providing support
  • Dispute resolution
  • Protecting the Service
  • Collecting feedback to improve our services
  • Collecting and publishing testimonials and reviews
  • Collecting and publishing user-to-user comments
  • Marketing and promotional material
  • Targeted advertising

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for purpose(s) for which we are granted consent, except where required by law.

How we share your information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Processing payments
  • Payment recovery services
  • Advertising services
  • Analytics
  • Marketing
  • Where required by law

Retention of your information

We will retain your personal information for between 90 days to 2 years after you terminate your account, or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods for purposes such as record-keeping / reporting in accordance with the law, or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at: . We will respond to your request in accordance with applicable law.

You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at . Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies

Please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Third-party links & use of your information

Our service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Grievances & Data Protection Officer

If you have any queries or concerns about the processing of your information that is available to us, you can contact our Grievance Officer at:

Divegen, PO Box 1026, Thornbury, VIC 3071, Australia
Email:

We will address your concerns in accordance with applicable law.

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